Privacy Policy

Privacy Policy

VCCPARK ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

Information We Collect:

We may collect the following types of information:

  • Personal Information: Name, email address, and phone number (if provided during registration)
  • Vehicle Information: Vehicle registration number (license plate), where required to provide parking services
  • Transaction Information: Parking bookings and payment details (processed securely via third-party payment providers; we do not store full card details)
  • Device Information: Device ID, IP address, and app usage data
  • Location Information: If enabled, we may collect your location to provide parking-related services

How We Use Your Information

We use your information to:

  • Provide and improve our parking services
  • Process payments and transactions
  • Send notifications related to bookings and updates
  • Ensure security and prevent fraud
  • Communicate with you regarding support or updates
  • Comply with applicable legal obligations

Third-Party Services

We may use trusted third-party services such as:

  • Firebase (for analytics and push notifications)
  • Payment gateways (for secure payment processing)
These services may collect and process data in accordance with their own privacy policies. We take reasonable steps to ensure these providers protect your information.

Data Sharing

We do not sell or rent your personal data. We may share your data only:

  • With service providers to operate the app
  • Where necessary to provide parking services (e.g., confirming payment status)
  • To comply with legal obligations
  • To protect our rights and prevent fraud or misuse

Data Security

We retain your information only as long as necessary to provide our services, resolve disputes, and comply with legal requirements.

Data Retention

Under the Privacy Act 2020, you can request to access, correct, or delete your personal information by contacting us.

Your Rights

Our mobile app may use device identifiers, local storage, and analytics tools to improve functionality and user experience. You can manage certain permissions (such as location access) through your device settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page or within the app.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at:
Email: info@victoryconventioncentre.co.nz